Currys PC World

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DAVID's complaint against Currys PC World

DAVID HUGHES

09/05/2016

DUBIOUS SELLING PRACTICES

Complaint against Currys PC World

I went into their Shrewsbury store today to purchase a Laptop. Having selected one, the salesman bombarded me with all sorts of additions and offers that I declined. The salesman then told me that all the laptop computers I wanted were pre installed with recovery media that would normally be available for an extra £35, but I could have it for an extra £25. This type of selling is underhand and disgraceful. I will not be conned into purchasing something I do not want. Needless to say I walked out without making a purchase and will instead purchase from a more reputable company.

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Currys PC World failed to resolve this complaint

  • Comments (4)

TEAM KNOWHOW | | VERIFIED

Hi David, Concerned to learn that. Did you get the name of the colleague that served you and the time of the visit so we can get that fed back to the branch? Thanks, Gary The Knowhow Social Media Team

DAVID HUGHES | | VERIFIED

Thank you for replying. I did not get the name of the guy, but he was old and thin. I visited for a long time making notes of various laptops and was there between 10:45 and 11:45am. I do feel that Currys tried to con me and should be held accountable for a disgraceful selling ploy, which in this case has cost you a sale.

TEAM KNOWHOW | | VERIFIED

Thank you for your reply and a description of the salesperson. The store do have set up and non set up products available for sale. If they have no non set up products left then they will offer you the alternative. I agree that the sales person should have respected your decision not to purchase the add ons and offered the product to you with a full discount rather than a £10.00 discount to secure the sale. Regards, Rich D- The Social Media Team

DAVID HUGHES | | VERIFIED

Only after complaining do Currys say that I should have been offered a full discount. This is typical of a company that tries to screw as much out of the customer as it can. I should have been offered a full discount to secure a sale in the first place!
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