Currys PC World

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James's complaint against Currys PC World

James Cowley

30/11/2016

[RESOLVED] - Product Support AG

Complaint against Currys PC World

I've found it impossible to cancel product support for a TV I no longer own. Because it's a debit card Transaction I can't cancel with my bank. My card expired and I was sent a new one with completely different details so I thought this would end it. Yet I've noticed a debit card transaction from product support ag using my new card details that I never gave them. Please help.

  • supporters 0

Currys PC World resolved this complaint

  • Comments (4)

TEAM KNOWHOW | | VERIFIED

Hi James, I'm concerned to learn you are struggling to cancel your product support agreement, my apologies. Please PM me your full name, address, make and model of the tv and agreement ref so I can arrange this for you. Thanks - Marcus

James Cowley | | VERIFIED

User Responded via private message

TEAM KNOWHOW | | VERIFIED

Thanks for the extra info James. Just to confirm I have cancelled the product support on your Samsung tv with immediate effect. Please also look out for written confirmation in the post, in the next 21 days. Thanks - Marcus

James Cowley | | VERIFIED

It's sorted but took a long time and this site to rectify the matter
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