Currys PC World

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Anne's complaint against Currys PC World

Anne Grinham

09/10/2017

[LAPSED] Product Support AG

Complaint against Currys PC World

I have recently had £1.99 deducted from my bank account via a Visa transaction. At the time of the deduction I was not even in the country and I don't know what it is for. I have looked online for this company and it appears to be connected with KnowHow/Currys PC World. I did buy a new camera at the end of August and took out the 'Whatever Happens' but paid in full. I have asked my bank to dispute this payment and have asked for my current card to be cancelled and for a replacement card so that this cannot happen again. I want to know why it happened in the first place as it is totally dishonest and will make sure I don't the company involved again as this is very bad business practice.

  • supporters 0

Lapsed. Anne has not responded in 90 days

  • Comments (3)

TEAM KNOWHOW | | VERIFIED

I'm sorry if you have located an unwanted payment Anne, my apologies. So I can help further, can you email me at [email protected] with a copy of your post, plus your full name, address and the make and model of the camera in question. Please also include the ref SPK507 in the subject field. Thanks -Marcus

Anne Grinham | | VERIFIED

Hi Marcus, embarrassingly I have to admit that that I have looked again at the receipt and it does appear that I agreed to the £1.99 per month. I think it was the Product Support AG and the fact that it came out of my current account (when we’d paid by credit card) that threw me. Apologies again. Anne Grinham

TEAM KNOWHOW | | VERIFIED

Hi Anne, No problem at all. just let me know if I can be of any further help. - Marcus
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