Currys PC World

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Zbigniew's complaint against Currys PC World

Zbigniew Bienkowski

07/11/2016

[RESOLVED] - Product Support AG

Complaint against Currys PC World

I purchased a fridge and freezer from PC world. Last weekend I noticed a double payment for £14.10 had been taken out of my bank account for product support and did not know what it was for. Looking in Product Support AG complaints, I find that PC World has conned lots of customers, and most of them had no idea that they had been signed up to this without them knowing. I wish for this to stop and a refund of £28.20 to be placed back into my bank account, please.

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Currys PC World resolved this complaint

  • Comments (2)

TEAM KNOWHOW | | VERIFIED

Hi, I'm really sorry to hear this. In order for me to investigate this matter further, could you please email me your full name, address, postcode, contact number and details to [email protected] Once I have this information I will be able to advise further. Alternatively, you can contact our Knowhow Care Plan Team direct on 0344 561 1234 and they will be able to cancel. Thanks. - AK

Zbigniew Bienkowski | | VERIFIED

In conclusion, I must admit, the matter was settled by Cuurrys PC World successfully for me. Money has been returned, but remained me the impression that I was in the store mistakenly informed or there was a misunderstanding about the charges. I think that this issue should be presented in a manner more pronounced in the future to avoid similar experience for other customers .
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