Currys PC World

4.00 stars

2904 Reviews

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John's complaint against Currys PC World

John Bevan

28/12/2019

[RESPONDED] Evening Delivery Service no show

Complaint against Currys PC World

I paid £10 for a delivery between 5-10pm. We stayed in, and regularly checked outside, and checked the online tracking updates. At 8pm, the tracker updated with the note ARRIVED AT CUSTOMER. Noone there, noone ringing the bell, no van outside. Then another note CUSTOMER NOT IN - NO NEIGHBOUR TO LEAVE WITH. No, we were here waiting. All our lights on. Doorbell working. Car in the drive. Both next door neighbours also home with lights on. Latest note CUSTOMER NOT IN, CARD LEFT. No card was left. I called OnTheDot, the delivery service they use. They tried calling the driver who didn't answer, and that's the full extent of the help they offered. Complete shambles, and lies!

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Currys PC World has responded

  • Comments (2)

TEAM KNOWHOW | | VERIFIED

Hi John, I'm sorry to hear about the problems you've encountered with your delivery. So we can investigate this further could you please send us an email. The email address is [email protected], please include your full name, address and order number so this can looked into. - Jack

John Bevan | | VERIFIED

Thanks Jack, I've emailed you.
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