Currys PC World

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andrew's complaint against Currys PC World

andrew Jackson

22/10/2018

[RESPONDED] Product Support AG

Complaint against Currys PC World

so turns out i have paid 7.50 every month since Jan 2013 for a Tv i bought for cash, having just spent an hour on the phone with my bank cancelling a recurring card charge. Honestly have no memory of signing any paper work for the tv. long story short i am down £450 pound

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Currys PC World has responded

  • Comments (9)

TEAM KNOWHOW | | VERIFIED

Hi Andrew, I'm so sorry to hear this. If you need any further help, can you please email us at [email protected], with the reference SPK180773, a copy of your post, full name, and full address, and I will be happy to help ~ Laura

andrew Jackson | | VERIFIED

Emailed the requested information - look forward to your reply

andrew Jackson | | VERIFIED

So today you have taken another payment and I'm yet to receive any reply from you

TEAM KNOWHOW | | VERIFIED

Hi Andrew, My colleague has agreed to cancel and refund this service as a gesture of goodwill. Please note however that upon cancellation all benefits of the agreement will immediately cease. Richard

TEAM KNOWHOW | | VERIFIED

Hi Andrew, My colleague has agreed to cancel and refund this service as a gesture of goodwill. Please note however that upon cancellation all benefits of the agreement will immediately cease. Richard

andrew Jackson | | VERIFIED

Yes I have been in contact with your colleague, and passed on my details and have agreed to continue correspondence upon my return to the UK in November, as for the benefits of the product care there is no need to worry as I have not had the product for a number of years.

andrew Jackson | | VERIFIED

Yes I have been in contact with your colleague, and passed on my details and have agreed to continue correspondence upon my return to the UK in November, as for the benefits of the product care there is no need to worry as I have not had the product for a number of years.

TEAM KNOWHOW | | VERIFIED

No problem, We look forward to hearing from you. Richard

andrew Jackson | | VERIFIED

I am now back in the UK and would like to continue with refund case please let me know how best to contact yourselves
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