Currys PC World

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Mrs Janice's complaint against Currys PC World

Mrs Janice Brett

01/08/2016

[LAPSED] Ag product support

Complaint against Currys PC World

I bought a tv from Currys & have now noticed I've had £4.50 twice without my knowledge or permission taken from my bank account. How are they allowed to do this? I'd say it is theft! I'd like it stopped & my money refunded, how can I do this? Your help will be appreciated. J Brett

  • supporters 0

Lapsed. Mrs Janice has not responded in 90 days

  • Comments (2)

TEAM KNOWHOW | | VERIFIED

Hi Janice, thank you for getting in touch. I am sorry to learn that you were unaware of the payments that were taken. Any product support agreement that is taken out we do provide details at the time of the sale. It is probable that the the inital months fee was provided free of charge and any charge would have started 1 month after the initial transaction. Details of the payment schedule will be

TEAM KNOWHOW | | VERIFIED

on the terms and the agreement number on your purchase receipt. So we cancel the agreement, we do require the agreement number, your full name (if this differs from the Spokesman Said Username) address and contact details. I look forward to hearing from you shortly. Regards, Rich d
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