Currys PC World

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Basil's complaint against Currys PC World

Basil Cassar

03/01/2016

[RESPONDED] failed delivery

Complaint against Currys PC World

I ordered an active watch on January 1st and paid extra for quick delivery to my home address for the 3rd. I had confirmation that the delivery will take place between 8:30 and 5:30 on Sunday 3rd. At around 2pm I tried to track my parcel without success. soon afterwards I called customer services who then (for the first time) informed me that my watch had not been despatched. I was not notified of this and I had waited in all day for this delivery. The customer services lady( whom has been polite and have no issues with her) said that she would refund my extra postage fee and send an email to those who needed to contact me as to why I was not informed of the failed delivery. I realise they close in just over an hour and there is time for a call, however I am very annoyed that my day (most of it) has been wasted, and I really do not have any confidence in them calling me back today.

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Currys PC World has responded

  • Comments (1)

KNOWHOW TOHELP | | VERIFIED

Hi Basil, thank you for getting in touch. I am really sorry to hear that you have been left disappointed with the non delivery of your product. It is probable that the back office team would not have been in touch with you as the majority do not work at weekends. If you have not had any resolution to this, please provide your order number and we can look in to this further for you. Regards, Rich D
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