Currys PC World

4.00 stars

2904 Reviews

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Vivien's complaint against Currys PC World

Vivien Fong

30/11/2016

[LAPSED] Failed delivery and not informed

Complaint against Currys PC World

The worst ever company trying to sell but cannot Delivered. It should be shut down as I made an order as my cooker broke down, Curry website stated FAST delivery and offered next day or chosen date. I ordered 30 Nov 2016, got the confirmation of the order the next but an email that delivery will be confirmed and on the date of delivery still no confirmation. Rang up and spoke to customer service at Curry, he then told me out of stock so no delivery date. I am not happy and told him that Curry is quick to take my money out of my account but did not seem to bother informing me that they have no stock! What type of service is this? Only after sales can the company take money out! He told me off that once I ordered I have to pay! What? Even when they have no goods to sell? Never ever buy from CURRY again!

  • supporters 0

Lapsed. Vivien has not responded in 90 days

  • Comments (3)

TEAM KNOWHOW | | VERIFIED

Hi Vivien, I'm sorry your cooker order has not progressed as expected, my apologies. So I can investigate what's happening for you, please PM me your full name, address, make and model of the cooker and order ref. Thanks -Marcus

Vivien Fong | | VERIFIED

Indesit dual fuel cooker . ID60G2K 60 cm Gas Cooker - Black CUR1638112016 Is my order reference. Checked it out. No apologies from customer adviser. Is that how you trained staff?

TEAM KNOWHOW | | VERIFIED

My apologies again for the lack of service you received on this one Vivien. I can see that the cancellation of your order was successfully completed today, with the funds on their way back into your account as a result. Please allow 3 to 5 days for these to appear on your statement. - Marcus
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