Currys PC World

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carol's complaint against Currys PC World

carol Bowler

13/12/2017

[LAPSED] faulty fridge, been replaced once. Say serial number is wrong so stuck with broken fridge

Complaint against Currys PC World

First fridge delivered was faulty, e ginger came said can't be fixed new one ordered. New one arrived same again. Called to get new one delivered and told serial number doesn't match their records and nothing they can do so now stuck with faulty fridge. Asked to speak to a manager was told manager wouldn't speak to me and is nothing can do as serial number is wrong on their records.

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Lapsed. carol has not responded in 90 days

  • Comments (3)

TEAM KNOWHOW | | VERIFIED

Hi Carol, I can have a look into this for you, can you email me all of your order/receipt detail full addres and the full name associated with order. Send to [email protected] and also add SPK774 into the subject line and copy paste this post into the body of text, Thanks - DaveB

carol Bowler | | VERIFIED

Thanks. Received a new uplift number and phoned to arrange for fridge number 3 to be delivered. Arrived this morning, 9.1.18. same problem, back panel light didn't work. Delivery men were excellent and phoned to arrange another replacement. Now awaiting fridge number 4.

TEAM KNOWHOW | | VERIFIED

Hi Carol, I'm sorry to hear the issue with fridge number 3, however, glad the Delivery Crew has helped you with this. Any further queries, please don't hesitate to contact us at the above email address. Thanks, Gemma
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