Currys PC World

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Martin's complaint against Currys PC World

Martin Blogg

05/11/2017

[LAPSED] Feel stuck and unable to proceed with TV fault

Complaint against Currys PC World

Purchased a £2,000 Samsung TV in October 2015. It has a five year guarantee that is listed on the Knowhow website, expiring 2020. The TV has developed severe light bleed on both left and right have sides of the TV. I naturally assumed that the guarantee would cover repair but on approaching Knowhow was passed to Samsung who say they have no record and I need to go back to Currys. What value is this 5 year guarantee? As far as I can see none. As many repairs as is need - rubbish. I just want my TV seen to and repaired. I feel like I never want to buy electrical from Currys again. I will use local retailers in future, pay a little more but get SERVICE. I am angry.

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Lapsed. Martin has not responded in 90 days

  • Comments (1)

TEAM KNOWHOW | | VERIFIED

Hi Martin, sorry to hear of an issue. Please send your post to [email protected] quoting ref spk 593 in the subject line. Please include your order reference number and address. I can then look into this for you - Tony
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