Currys PC World

4.00 stars

2646 Reviews

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SAVE ON YOUR INSURANCE

Mr's complaint against Currys PC World

Mr Coe

26/12/2017

[LAPSED] forced insurance purchase

Complaint against Currys PC World

We bought a TV in November 2017. Having checked my bank account I was more than a little perturbed to find a payment going out for a 'product support AG' for the amount of £8.50. After a long tracking process by the bank, I discovered this transaction is a recurring payment for an insurance I DID NOT purchase!!!! Not only was it difficult to cancel, the number provided by Curry's for this insurance product didn't exist!!! This surely amounts to fraud?? I was under the impression that insurance for a TV is not compulsory?

  • supporters 0

Lapsed. Mr has not responded in 90 days

  • Comments (1)

TEAM KNOWHOW | | VERIFIED

Hi there, I am sorry to learn that you were not aware that you had a product support agreement in place with ourselves. The purchase details are included on the receipt and you would have been asked to sign at the point of sale. We will be happy to cancel and to do so please provide your full name address,the AG reference number to [email protected] quoting the reference number SPK801
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