Currys PC World

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hayley's complaint against Currys PC World

hayley pickett

24/08/2019

[LAPSED] Forgot to load 1 of my items onto the lorry and then left me with a faulty dishwasher!!

Complaint against Currys PC World

I placed an order with Currys ( won't ever again) for a American fridge freezer and a dishwasher, not the cheapest of orders! I requested both items to be delivered and installed on the same day, my request was deemed ok, the deliveries were booked in. On the morning on my delivery, only the dishwasher arrived. I rang Currys, they told me the fridge had been left in the depo, they forgot to load it on, so I wouldn't be getting my fridge until 2 days time. I had already defrosted my old freezer and taken the doors off of it l, to ensure it could fit out the door, to help the delivery run smoother. This meant I had all my frozen food out of the freezer and none of my food was being kept at the temperature it should. I lost over £100 worth of food, all because someone ' forgot ' to load my fridge onto the lorry. Despite my anger, I agreed to the delivery of the fridge being on a different day. The dishwasher was installed and the Currys guys said they tested it and was all ok. They left. I tried it two hours later and it was faulty. They are now collecting it in two days and not bringing the fridge as I have cancelled my order completely. Shamebolic, at the very least.

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Lapsed. hayley has not responded in 90 days

  • Comments (1)

TEAM KNOWHOW | | VERIFIED

Hi Hayley, thanks for getting in touch. I am sorry to hear about the problems you've encountered with your order. So this can be investigated further could you please email [email protected] quoting reference: SPK180910 including your full name, address and amount that has been taken. - Jack
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