Currys PC World

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Paul's complaint against Currys PC World

Paul Hunt

01/01/2018

[LAPSED] Fraudulent Direct Debit & Impossible Returns

Complaint against Currys PC World

I used Currys PC World on one occasion and found that the service and quality is beyond description: 1. My credit card has been repeatedly debited with a charge stating Product Support AG 0844 800 6080. I never knowingly signed up to this charge and find it impossible to find how to get them to recredit my bill. 2. The product I bought was incompatible with my device. I tried to return it and after hours of search, we finally registered our return. We were told that DPD would pick up the goods. We even received a text message saying that we would receive a visit. The visit did not take place and we called them and again it took time to get through when we were told that DPD would come again. Again we received a text and again no DPD person. When we called DPD, they told us that they had no record of the pickup. We tried again without joy two more times and now we are waiting again. WE WILL NEVER USE CURRYS PC SHOP AGAIN!!!!!!

  • supporters 0

Lapsed. Paul has not responded in 90 days

  • Comments (5)

TEAM KNOWHOW | | VERIFIED

Hi Paul, I'm sorry you have an unknown payment and an issue arranging your item to be returned. In order to look in to everything further for you, please can you send your full name, address including postcode and the order reference number to [email protected] Please quote reference SPK824, with a copy of your post. Thanks, Gemma

Paul Hunt | | VERIFIED

Dear Gemma Before I return my personal details to somebody I do not know. Please can you confirm that Product Support AG 0844 800 6080 is related to PC Currys and in what capacity. Regards Paul Hunt

TEAM KNOWHOW | | VERIFIED

Hi Paul, the number is for the Product Support team at Currys/Pc World. I hope this helps. - LH

Paul Hunt | | VERIFIED

Dear Gemma I have always refused such product support schemes and any signup was not done with my consent. This is why I have referred to it as fraudulent. I see that I am not alone, for the internet is full of such complaints. Please can you tell me what action is being taken to refund this charge. I recently bought a device on the internet my postcode is SW18 5TT. Regards Paul

TEAM KNOWHOW | | VERIFIED

Hi Paul, In order to look in to everything further for you, please can you send your full name, address including postcode and the order reference number to [email protected] Please quote reference SPK824, with a copy of your post. - LH
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