Currys PC World

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Liam's complaint against Currys PC World

Liam Mulholland

14/03/2019

[RESPONDED] Fridge/Freezer damaged on delivery

Complaint against Currys PC World

I had a Hotpoint integrated fridge/freezer delivered and had paid for installation. The delivery men chipped the kitchen floor, fitted it poorly and punched a hole through the fridge door with the electric screwdriver. They did not report this to me at the time and I only found out later. I complained to the store, they sent a service team out to investigate. The service team said 'sure its only a small hole, the fridge still works'. Its an 8mm hole at eye level, inches from your face as you open the door. The store escalated it to the service manager and he/she will not respond. This is atrocious customer service. My next step will have to be making a scene in-store on a Saturday afternoon for maximum affect.

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Currys PC World has responded

  • Comments (1)

TEAM KNOWHOW | | VERIFIED

Hi Liam, I'm sorry to hear of the problems you've encountered. This is far from the level of service we expect you to receive. So this can be fed back for internal investigation could you please drop us an email to [email protected] quoting reference SPK180836, please include your full name, address and order number. Thanks, Jack
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