Currys PC World

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Sandra's complaint against Currys PC World

Sandra Edwards

19/12/2016

[LAPSED] Fridge/freezer delivered and driver didn't take the packaging away.

Complaint against Currys PC World

Delivery driver came today 19th December 2016 and delivered a fridge/freezer. He didn't take any packaging off . I phoned currys and they told us to take packaging off and leave in the back garden and it will be collected 21st December! Told the man on the phone that this wasn't good enough and that the driver should come back and finish the job. He said they have moved on to another job now. I am very annoyed with this service as we have paid £20 for them to take the old fridge/freezer and the packaging! Please reply and let me know what you intend to do about this very poor service. We have dealt with currys on many occasions and this has not happened before but if this issue is not resolved it will be the last time. Sandra Edwards

  • supporters 0

Lapsed. Sandra has not responded in 90 days

  • Comments (1)

TEAM KNOWHOW | | VERIFIED

Hi Sandra - thanks for getting in touch. I'm sorry to hear of your recent experience with our delivery service. Can I ask did the drivers take away your old product? Taking away the packaging is indeed a part of the delivery service and we certainly expect this to be completed. I'd be happy to look into this for you, could you please confirm your full address and order details? Thanks - Emily.
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