Currys PC World

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janet's complaint against Currys PC World

janet hyde

20/11/2015

grill on new world cooker

Complaint against Currys PC World

rang currys on line as my cooker is only 18 months old and the grill is faulty they have been out to the same complaint twice both in the first 6 months now it has happened again and will only come out to repair it if I pay 119 pounds out then claim it back or get my own engineer out I don't find this acceptable 119 pounds is a lot of money and this cooker has already cost me 450 pounds its getting me so frustrated as to cook with the grill I have to stand holding ignition button in please help as we don't have that sort of money had to save very hard for this

  • supporters 0

Currys PC World failed to resolve this complaint

  • Comments (6)

TEAM KNOWHOW | | VERIFIED

Hi Janet. This payment would be fully refundable on confirmation of an inherent manufacturing defect. Alternatively we would refund any costs that you incur from an independent engineer should you wish to follow this route. - Richard

TEAM KNOWHOW | | VERIFIED

Hi Janet, I am sorry to hear this. Please can I have any reference numbers that relate to this along with your receipt number, date of purchase and branch number. Once I have located your details. I will be able to look into this matter - Tony

janet hyde | | VERIFIED

User Responded via private message

TEAM KNOWHOW | | VERIFIED

Hi Janet, thank you for confirming these details. Upon reviewing the case, the options would remain the same. We can either go down the fixed price repair route (£119), should the engineer advise that the fault is due to a manufacturing defect I can then arrange a refund of this fee. Should the engineer advise different, the fixed price repair fee would stand. Alternatively, you are welcome to gain your own independent engineers report for us to evaluate - Shaun

janet hyde | | VERIFIED

User Responded via private message

janet hyde | | VERIFIED

very poor customer service from currys to expect us to pay 119 pound out to have a 18 month old cooker fixed is a disgrace this is a lot of money not happy and very angry and still without fully functional cooker
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