Currys PC World

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Andrew's complaint against Currys PC World

Andrew Boyle


[RESPONDED] Hidden charges in settling My Plan

Complaint against Currys PC World

Had a balance to settle with the finance offered as 6 months interest free on My Plan credit plan. I settled the amount displayed when I logged in to my account. Low and behold when I saw my credit card statement I had been charged £36.26 "Cash Fee". Apparently if you pay a financial services company by credit card, your credit card company treats it as a "cash" payment and adds the fee. I find it incredible that when the payment options are displayed on the My Plan account number they do not inform you of this. If it had I would have made a direct payment or used my debit card. As far as I see it, when you make a transaction you should be informed of the total liability of that spend. Anyone else been stung like this?

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Currys PC World has responded

  • Comments (4)


Hi Andrew, I would suggest contacting your credit card company, any fee you have been charged via your credit card company would need to be dealt with by them directly. - Jack

Andrew Boyle | | VERIFIED

The point I make is that it is within your system that the payment screen and options are seen. Maybe you should state that paying by credit card may incur charges


Thank you for the input Andrew, it is definitely a point to consider; however this is not a charge we are responsible for or that is hidden within any of our services, so I would suggest this is taken up with the card provider. - Ed

Andrew Boyle | | VERIFIED

Not helpful! Simply passing the buck. Won't be using Currys PC World again anytime soon!!
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