Currys PC World

4.00 stars

2637 Reviews

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SAVE ON YOUR INSURANCE

Andrew's complaint against Currys PC World

Andrew Boyle

11/07/2018

[RESPONDED] Hidden charges in settling My Plan

Complaint against Currys PC World

Had a balance to settle with the finance offered as 6 months interest free on My Plan credit plan. I settled the amount displayed when I logged in to my account. Low and behold when I saw my credit card statement I had been charged £36.26 "Cash Fee". Apparently if you pay a financial services company by credit card, your credit card company treats it as a "cash" payment and adds the fee. I find it incredible that when the payment options are displayed on the My Plan account number they do not inform you of this. If it had I would have made a direct payment or used my debit card. As far as I see it, when you make a transaction you should be informed of the total liability of that spend. Anyone else been stung like this?

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Currys PC World has responded

  • Comments (4)

TEAM KNOWHOW | | VERIFIED

Hi Andrew, I would suggest contacting your credit card company, any fee you have been charged via your credit card company would need to be dealt with by them directly. - Jack

Andrew Boyle | | VERIFIED

The point I make is that it is within your system that the payment screen and options are seen. Maybe you should state that paying by credit card may incur charges

TEAM KNOWHOW | | VERIFIED

Thank you for the input Andrew, it is definitely a point to consider; however this is not a charge we are responsible for or that is hidden within any of our services, so I would suggest this is taken up with the card provider. - Ed

Andrew Boyle | | VERIFIED

Not helpful! Simply passing the buck. Won't be using Currys PC World again anytime soon!!
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