Currys PC World

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Scott's complaint against Currys PC World

Scott Tytheridge

30/12/2016

[LAPSED] I would like to cancel 'Product Support AG' which takes £8.50 from my account each month!

Complaint against Currys PC World

I would like to cancel 'Product Support AG' which takes £8.50 from my account each month and I can't work out how to cancel it myself. I have not used the service and wish to be issued with a refund. I find it disgraceful that they can charge this when people are not needing continuous support with their device! I look forward to a reply.

  • supporters 0

Lapsed. Scott has not responded in 90 days

  • Comments (4)

TEAM KNOWHOW | | VERIFIED

Hi Scott. Can you please provide your full address including postcode? I can then locate the agreement and process the cancellation. Thanks. Carrie.

TEAM KNOWHOW | | VERIFIED

Hi Scott. Can you please provide your full address including postcode? I can then locate the agreement and process the cancellation. Thanks. Carrie.

Scott Tytheridge | | VERIFIED

Little Close, South Milton, Kingsbridge, Devon, TQ7 3JW. Just out of curiosity, was there any other way of doing this cancellation myself? Also I'm assuming I will receive a refund also?

TEAM KNOWHOW | | VERIFIED

Hi Scott. The agreement has now been cancelled as requested. No refund is due, as the terms and conditions of the agreement state a refund is only available if cancelled within 14 days from purchase. The alternative methods of cancelling are calling us on 0344 561 1234, or emailing [email protected] Thanks. Carrie.
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