Currys PC World

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Mel's complaint against Currys PC World

Mel boucher

26/07/2016

Inefficient delivery

Complaint against Currys PC World

Ref. No 7421440969 case no. Cc.3114581 bell fridge freezer bc73f 9.7cu. I order the above to arrive today 26th July to be delivered after 4.00 pm as am at work. This confirmed on order confirmation. However I got a text at 7.00am this morning saying it would be delivered before 2.00 pm. I therefore phoned and after a long chat they said they would confirm it would be last delivery after 4 same day I then got another text T 2.30 to say they were waiting at gates and could not deliver as I was not there. Another long distance call later and they said they would call me back after sorting out the problem. This is ridiculous as they have not called me back and it's impossible to get hold of them and contact know how.com. Again no help, very dissatisfied and frustrated without a fridge/freezer! Can you help. And please reply, many thanks Mel boucher

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Currys PC World failed to resolve this complaint

  • Comments (4)

TEAM KNOWHOW | | VERIFIED

Hi Mel, I note your comments regarding the delivery of your fridge freezer. Our delivery is between 7am and 8pm. Although a time can be requested at the time of purchase, this cannot be guaranteed. To re-book a suitable date for this, please contact us on 0344 561 1234, selecting option 3 from the main menu. Thanks, Carrie.

Mel boucher | | VERIFIED

User Responded via private message

TEAM KNOWHOW | | VERIFIED

Hi Mel, I am sorrry to hear that you have cancelled your order with us. We would have liked to have been able to assess the issue in full, on completion of the delivery. As this would no longer be an option, we are pleased you have taken the time to provide us with this feedback and it will be used to consider future improvements. Apologies we were unable to support you further with your order. - Lloyd

Mel boucher | | VERIFIED

Another visit to poo.e to cancel order but a guy called Anthony was very good and phoned depot and they are now delivering on Saturday. However will not use Currys again
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