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Colin's complaint against Currys PC World

Colin Shek

20/06/2019

[LAPSED] Integrated washing machine - oder cancelled without notice or clarification

Complaint against Currys PC World

Ordered an integrated washing machine, paid for by combination of work gift vouchers and money. Spent extra to have it delivered early as we needed to use the washing machine. Got order confirmed, two text messages confirming delivery date and time, had another guy ringing me to again confirm delivery and also try to sell me extended warranty. Took the day off and waited for delivery. Nothing...5pm I checked online with my reference which said I needed to call their number as something was wrong , spoke to a guy who confirmed that my order was cancelled. He didn't know why but it's due to a security issue..He put me through to customer services who again said I have to go through security, then got told that unfortunately due to a security issue my order is cancelled and he could tell me nothing more. I will get a refund of my gift vouchers which I can't use except for currys who won't accept my order and this refund will be in 3 to 5 working days. We needed a washing machine quicly as we are a family with young kids. I have had no contact to say it was cancelled, no compromise, no clarification. I wish I didn't use my work vouchers just to save a few pounds. By this time I had gone berserk. This experience has really made me frustrated and extremely disappointed. I want to apologize to the people I was speaking with on the phone, but the service and help was absolutely abysmal.

  • supporters 0

Lapsed. Colin has not responded in 90 days

  • Comments (1)

TEAM KNOWHOW | | VERIFIED

Hi Colin, really sorry to hear of the issues. If you do still require assistance with this matter, please email [email protected] with reference SPK180933 in the subject line. It would be good if you could also include your full address, receipt details for the product, and any other references you have. Thanks. - Jack
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