Currys PC World

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Charles's complaint against Currys PC World

Charles Jeakins

27/03/2019

[RESPONDED] Item's on display with a purchase price but you cannot order because they are not for sale.

Complaint against Currys PC World

Visited the store 3 times in two weeks to purchase a gas range cooker. We picked out 2 models and tried to purchase one only to be told they are not available, no worries we thought, we shall order the item and wait for the cooker to come into stock. Not possible was the answer, so I offered to buy the cooker on show thinking that it was discontinued, but no was the answer we don't sell those models they are just for show, I pointed out that there is a price on the cooker and was told that currys are not allowed to put items on show without advertising a price although they do not sell the item? The sales people at currys are as bemused as we are, by the way on the 3 vists to buy the cooker we bumped into other couples having the same problems. You have to ask yourselves why a high St company is turning customers away, what is their hidden agenda.very strange.

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Currys PC World has responded

  • Comments (2)

TEAM KNOWHOW | | VERIFIED

HI Charles, thanks for getting in touch. I am sorry to learn that you were unable to purchase the cooker you required, As far as I was aware, some of the cookers are not sold directly by us but are part of our extended range models that are purchased through the store till but the portal used is the manufacturers. It is disappointing that the store did were not aware of this procedure and I offer

TEAM KNOWHOW | | VERIFIED

my apologies for any inconvenience that this may have caused at the time. SPK180991 Rich D
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