Currys PC World

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Lucy's complaint against Currys PC World

Lucy Ferrans

01/10/2017

[LAPSED] keep taking £3.50 from me

Complaint against Currys PC World

keep taking £3.50 for a tablet i bought and took back because it kept breaking

  • supporters 0

Lapsed. Lucy has not responded in 90 days

  • Comments (15)

TEAM KNOWHOW | | VERIFIED

Hello Lucy, I'm disappointed to read that - if you would like us to look into anything for you please let us know some specific details. For example the agreement reference, your full name and address or purchase details (date of purchase, branch and receipt number). If you would like to email [email protected] including reference SPK476 - we'll be happy to help any way we can.

Lucy Ferrans | | VERIFIED

User Responded via private message

TEAM KNOWHOW | | VERIFIED

My apologies - there are a few entries under those details. Can you confirm the make of the tablet please? Many thanks - Matt

Lucy Ferrans | | VERIFIED

User Responded via private message

TEAM KNOWHOW | | VERIFIED

Hi Lucy, Looks like it is not for the Lenovo but for a Sony TV. Please can you email us on the above address so we can get this sorted. Thanks, Ollie.

Lucy Ferrans | | VERIFIED

User Responded via private message

TEAM KNOWHOW | | VERIFIED

Hello, Ahh yes my apologies, just found the other. Shall I get the Lenovo cancelled for you? Thanks, Ollie.

Lucy Ferrans | | VERIFIED

User Responded via private message

TEAM KNOWHOW | | VERIFIED

Hi Lucy, I can send a request for a refund, however, if it is accepted it would be from the last date it was claimed on. Please can you send a contact number for yourself. - Gemma

Lucy Ferrans | | VERIFIED

User Responded via private message

TEAM KNOWHOW | | VERIFIED

Hi Lucy, the last repair was completed on 20/07/2016, and no further issue has been reported. I have requested a refund for you, however, we cannot guarantee it will be accepted as you have had previous claims and no contact to cancel after the last repair. - Gemma

Lucy Ferrans | | VERIFIED

User Responded via private message

TEAM KNOWHOW | | VERIFIED

I'm sorry Lucy, we only have the last repair date as being completed on 20/07/2016. Do you have a returns refund/exchange receipt for this? Please can you email us at [email protected], quoting your case reference CC3495198. - Gemma

Lucy Ferrans | | VERIFIED

User Responded via private message

TEAM KNOWHOW | | VERIFIED

Sorry Lucy it is not showing as returned to us, are you able to email us so we can look into this further for you? Did the store issue a refund when you returned it and which store did you take it too? - Gemma
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