Currys PC World

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Gavin's complaint against Currys PC World

Gavin Bray

05/08/2017

[RESPONDED] LAPTOP purchase -Extra charges

Complaint against Currys PC World

On 4/8/17 I ordered on-line a laptop from Currys at Newport. I arrived to collect it on 5/8/2017 and was instruvcted that there was an extra £40 charge for set up. A service I do not need and had not ordered. The salesman stated it was for recovery - later it was to save me time and referred to as USB. I would not pay the £40 and the price was reduced to £20 and being in a rush I paid it. The event has left a nasty taste and instead of having an unopened box have what in my mind a used device. I am being advised to return the device and get all funds returned. I have no real idea on what Currys have done -little I suspect. Very unhappy.

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KNOWHOW TOHELP | | VERIFIED

Hi Gavin, I was concerned to learn of this for me to look in to this further please can you email me at [email protected] quoting the reference spk337 please can I take the following in details surname first line of your address and post code and a copy of this original post. Thanks Amie
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