Currys PC World

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allimardan's complaint against Currys PC World

allimardan Bhadurkhan

15/09/2018

[RESOLVED] - laptop unauthorized direct debits

Complaint against Currys PC World

Ref; BH27WFVN Laptop insurance, D&G LTD/Curry PC world have been taking direct debit payments for laptop cover since July 2017 to August 2018 with no renewal notice or providing any policy documents and No authorization from myself. 2017 they collected £130,00 and 2018 2 payments of 51.33 (102.67). to cover this laptop. I did not agree for these renewals and additionally Currys cover was offered as £99 for 3 years when first bought in store. I have now received a cheque for £77.00 as of 15.09.18, this is not sufficient to refund all the amounts taken form my account with no agreement and is not in line with the £99 for 3 years cover either. I request you refund all the payments as soon as possible and cancel any other Direct debits you plan to take.

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Currys PC World resolved this complaint

  • Comments (5)

TEAM KNOWHOW | | VERIFIED

I'm disappointed to read about these payments being taken without your knowledge Allimardan, In order to resolve this issue without posting personal details on-line I would like to request that you provide your full name and address along with a copy of your message by emailing [email protected] - your reference for this is SPK180735 Thank you - Matt

TEAM KNOWHOW | | VERIFIED

allimardan Bhadurkhan | | VERIFIED

User Responded via private message

allimardan Bhadurkhan | | VERIFIED

TEAM KNOWHOW | | VERIFIED

Hi, Thanks we shall pick this up. Ollie.
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