Currys PC World

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Adriana's complaint against Currys PC World

Adriana Eyzaguirre

11/10/2019

[LAPSED] Mis-selling of RentSmart agreements

Complaint against Currys PC World

I bought a laptop back in July 2017 and I was pushed into getting a finance plan when I was planning to pay then & there. I was also pushed into buying software that I do not use or need. Then I discovered that they have been taking an extra £10 out of my account every month. It seems to me that the contract does not show the true amount that is debited every month and nowhere was it mentioned that I need to pay extra for an insurance that does not work for me. The contract clearly shows the amount I have to pay and nowhere it shows the extra charges. I believe the contract was mis-sold to me and I have written to Curry's to get a refund of the extra monies they have taken. I really do not want anything more to do with a financial set up which does not seem trustworthy.

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Lapsed. Adriana has not responded in 90 days

  • Comments (1)

TEAM KNOWHOW | | VERIFIED

Hi Adriana, thanks for getting in touch. I am sorry to hear a payment has been taken from your account. So this can be investigated further could you please email [email protected] quoting reference: SPK180893 including your full name, address and amount that has been taken. - Jack
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