Currys PC World

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Julie's complaint against Currys PC World

Julie Rimmer

13/11/2017

[LAPSED] Mis sold care plan for IPad bought as Currys/PC World Wandsworth

Complaint against Currys PC World

I bought an IPad in October 2014 and an amount of £4.50 has been coming out of my account TWICE a month ever since. I returned one IPad and exchanged it for another model and have continued to be charged for a care plan on a product I no longer had. I now see that others have encountered similar issues and have been mis-sold Care Plans they didn't want. I have spoken to PC World Customer Services today and they said that I should speak to my bank about a refund via the Direct Debit Indemnity Scheme as there was nothing they could do to help. I am hugely disappointed in Currys/PC World"s customer service and handling of this issue. Julie

  • supporters 0

Lapsed. Julie has not responded in 90 days

  • Comments (1)

TEAM KNOWHOW | | VERIFIED

Hi Julie, most concerned to learn of this. So I can trace this and assist can you please email us direct at [email protected] quoting SPK670, along with a copy of the above post and including your full address and postcode at the time of sale. - Jay
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