Currys PC World

4.00 stars

2646 Reviews

GBP silhouette

SAVE ON YOUR INSURANCE

Darren's complaint against Currys PC World

Darren Harris

04/01/2019

[LAPSED] Mis-sold chrome book

Complaint against Currys PC World

For Xmas my girlfriend decided to buy her grandson a laptop to play games with as he was never off hers when visiting us. So she found a suitable hp laptop online then decided to go in-store so she could have a look and make the purchase. Unfortunately whilst looking at it a salesman came up to her asking about what she needed. She explained it was for her young grandson who would be only playing games on it. He then proceeded to advise her that a hp chrome book that was similarly priced would be better suited. As she isn't particularly tech savvy she was happy to have the advice and using the salesmans advice purchased the Chromebook. Now she was unable to see her grandson again till the 4th of January when enquiring how he likes his present she was disappointed to find he couldn't play any games on it. In fact it's here on the side whilst he plays on her old laptop. After googling if they are good for games the first and constant recurring entry is that there not! So we now have a Chromebook that is not fit for the purpose it was purchased for. My girlfriend is incredibly upset as she listened to the salesman instead of just purchasing the original laptop. Its unlikely as his mother kept the box as the Chromebook does actually work as intended. This is absolutely not on!

  • supporters 0

Lapsed. Darren has not responded in 90 days

  • Comments (3)

TEAM KNOWHOW | | VERIFIED

I can only apologise if your girlfriend was advised incorrectly Darren; if she still needs further assistance with this, please advise her to email a copy of this review and the reference SPK180819 to [email protected], including full name and address, along with a clear photo of the receipt. - Ed

Darren Harris | | VERIFIED

Unfortunately she contacted you directly explaining the situation to that email address. She was told that you only deal with online purchases and she needed to go in-store where she was just dismissed with them denying any persuasion was used in her purchase. It was an expensive mistake that neither will make again and will use other retailers in future.

TEAM KNOWHOW | | VERIFIED

Hi Darren, I'm afraid I was unable to locate the email that your girlfriend had sent, can you please ask her to resend this and in the subject line of the email include the reference "SPK180830 FAO REBECCA"? I'm very sorry for the further inconvenience that has been caused. - Rebecca
400 characters

2,645 other reviews of Currys PC World


loader