Currys PC World

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Neville's complaint against Currys PC World

Neville de Souza

06/08/2017

[RESPONDED] miss sold product support

Complaint against Currys PC World

£6 has been taken out of my account for June and July. I checked with my bank and the said it is going to a product support plan I apparently took out with Currys when I bought a new laptop in May. I did not ask for this service and specifically said no to the salesperson and I'm not sure why they are charging me for it. I agreed to pay for software support to set up my laptop with Microsoft office and antivirus, but looking again at the receipt it looks like they slipped in a £6 charge. I am annoyed about this deceitful practice of selling support that isn't required. I will make sure to shop with John Lewis next time I need electronic goods.

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Currys PC World has responded

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KNOWHOW TOHELP | | VERIFIED

Hi Neville, I was concerned to learn of this for me to look in to this further please can you email me at [email protected] quoting the reference spk336 with the following details surname first line of your address and post code and the amount that is coming out of your account and a copy of the original post. Thanks Amie
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