Currys PC World

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Rachael's complaint against Currys PC World

Rachael Walton

16/03/2017

[LAPSED] Missing Iphone 7

Complaint against Currys PC World

I bought a new Iphone 7 rose gold back in december, paid for in full with next day delivery and my item has never turned up! i have constantly been calling and emailing with the customer service team weekly and finally 3months later they have decided to tell me they are happy the item has been delivered. WELL IT HASNT they are saying it had been signed for by Walton and it definitely hasnt. They are now just completely disregarding me and my situation. I am so upset as it is me that is out of pocket now with nothing to show for it. there is no help from currys they dont care and do not want to know anything more. If anyone has any experience in this and can help me i would be grateful as i am thinking I will have to call the police to get this resolved

  • supporters 0

Lapsed. Rachael has not responded in 90 days

  • Comments (1)

TEAM KNOWHOW | | VERIFIED

Hi Rachael, I am sorry to learn of the problems you have experienced with your iPhone purchase. I would welcome the opportunity to look into this matter further. In order for me to do so, kindly PM me with your full order details (order number full address etc). If you also have any complaint reference numbers (beginning CC) I would welcome these too - Shaun
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