Currys PC World

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Teresa's complaint against Currys PC World

Teresa McTernan

14/07/2017

[LAPSED] money taken from account unauthorized

Complaint against Currys PC World

Noted from statement that £10 was taken from my account for 'AG support'. On investigation was informed by a call centre that this money had been taken by Currys PC World for a laptop purchased in April. I did not request this support and do not want it. I am also dismayed that Currys have my bank account details when the item was paid for in full on the day of purchase. Surely there is no need for them to have my bank details 4 months later. I could not speak directly to Currys but got through to a call centre who said that the money would be refunded by cheque in 28 days. I have emailed Currys and asked for the money to be refunded immediately and to delete my bank details from their system. I received an automated reply and am awaiting a more personal response.

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Lapsed. Teresa has not responded in 90 days

  • Comments (1)

TEAM KNOWHOW | | VERIFIED

Hi Teresa, please send the post to [email protected] with ref SPK277 in the subject line. Please also include your address, ill then be able to locate the details and check this out for you - Tony
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