Currys PC World

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Sylwia's complaint against Currys PC World

Sylwia Sobiegraj

26/10/2017

[RESPONDED] Money taken from the account without processing the order

Complaint against Currys PC World

I was trying to purchase a fridge online . After first attempt payment was unsuccessful so I've tried once again. The same information on the screen "your payment was unsuccessful" The order weren't processed but money were taken from my account twice!!! I didn't get any email confirmation or reference number. I had contacted with the help desk twice and I was told that money should be on my account in 24 hours, but they weren't!!!

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Currys PC World has responded

  • Comments (1)

TEAM KNOWHOW | | VERIFIED

I'm concerned to read about these issues Sylwia, I can confirm that refunds may appear within 24 hours - although the process can take longer. If you can send any specific details for example your full address or the email address you used to place the order to us via [email protected] with reference SPK582 - we'll be happy to help any way we can. Thank you - Matt
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