Currys PC World

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Michelle's complaint against Currys PC World

Michelle Squibb

29/10/2016

[LAPSED] Monthly payments are being taken from my bank account for unwanted support.

Complaint against Currys PC World

When I bought my computer in September I was offered technical support. As I have the support package before and never used it I initially refused but was told that I would receive the first month free and then after that it would finish. However, I have now had two payments taken out of my bank account of £3 and have no way of stopping them. I could really do with advice as to how to stop the payments as I really can't afford to waste money in this way. Many Thanks

  • supporters 0

Lapsed. Michelle has not responded in 90 days

  • Comments (8)

TEAM KNOWHOW | | VERIFIED

Hi Michelle, Thanks for getting in touch. I'm sorry to hear that the money is still debiting your account for the product support service, I'd be happy to cancel this down for you. Could you please confirm your full address and agreement number/details? Thanks, Emily.

Michelle Squibb | | VERIFIED

Hi Emily, thank you so much for getting back in touch. Would it be possible to speak to someone on the phone or confidentially as I responses here are for all to see and I'm a little worried about sharing all of my details. Many thanks Michelle

Michelle Squibb | | VERIFIED

User Responded via private message

TEAM KNOWHOW | | VERIFIED

Hi, I have located the Acer purchase from September, the Careplan on that was cancelled soon after purchase in September. I have however also locate a £3.00 Careplan for a Samsung tablet taken out in May 2015. Do you require for me to cancel this also - Tony

Michelle Squibb | | VERIFIED

User Responded via private message

TEAM KNOWHOW | | VERIFIED

You're welcome, Michelle. I can confirm we have cancelled your Careplan agreement for your Samsung Tablet. Please let us know if there's anything else I can help you with at all. Thanks - Emily.

Michelle Squibb | | VERIFIED

User Responded via private message

TEAM KNOWHOW | | VERIFIED

Hi Michelle, you're welcome. Thanks, Rach
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