Currys PC World

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Norman's complaint against Currys PC World



[LAPSED] Non reversal of fridge freezer doors

Complaint against Currys PC World

Hi, we had a fridge freezer delivered to 26 Radford Road, Exeter, EX2 4EU on Thursday 29 September. This property we rent out to tenants. I paid an extra £35 for the doors to be reversed, but my tenants report that although delivered and unpacked, the doors were NOT reversed. As it happens they are happy with the doors in their original position, but I would like the charge for reversal reimbursed to me. The copy of the job sheet is below: Currys Dear NORMAN Thank you for choosing to shop with Currys. We have received your recent order and it is currently being processed. Your order reference: CUR1636195861 Your delivery address: Norman Schamroth 26 Radford Road EXETER EX2 4EU Standard delivery (delivery on Thursday 29 September 2016) Large item(s) Delivery reference number: 7466224738 Quantity Product code Product price Total HOTPOINT - NRFAA50P Fridge Freezer - White 1 034947 £ 249.99 £ 249.99 + Door Reversal Service 1 672755 £ 35.00 £ 35.00 + Remove and recycle your old product 1 111302 £ 20.00 £ 20.00 Cost of products and services £ 304.99 Cost of delivery Free Total cost £ 304.99 VAT (included) £ 50.83 Payment method Visa Debit / Delta £ 304.99 I look forward to a swift reply. Many thanks, Norman Schamroth

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Lapsed. Norman has not responded in 90 days

  • Comments (1)


Hi Norman, Thanks for getting in touch. Please accept my apologies for the delay in my response, a system glitch has mean't that your post has only just come to my attention. I am sorry that the door reversal did not take place as planned. I can see however that this was resolved on the 5th October via a refund of this service charge. Thanks and apologies again for the late reply - Marcus
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