Currys PC World

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Angela's complaint against Currys PC World

Angela Ward

27/06/2016

[LAPSED] Not responding to any communication, sent recorded delivery letter and e mails, no response.

Complaint against Currys PC World

My 83 year old mother paid insurance to Know How for her washing machine, when she made a claim (First time in nearly 10 years) Know How arranged for engineer to visit and they just didn't turn up on more than one occasion. Given my mothers age and how upsetting this whole experience ahs been for her I have been tasked with trying to sort this matter out for her.

  • supporters 0

Lapsed. Angela has not responded in 90 days

  • Comments (11)

TEAM KNOWHOW | | VERIFIED

Hi Michael, Thanks for getting in touch. I am concerned to learn of your mother's experience in getting their washer repaired, please pass on my apologies. So I can help further, please provide the full name and address of the purchaser along with the make and model of the appliance in question. Kind regards, Marcus

Angela Ward | | VERIFIED

My case ref from previous communications with your company is:Cc3068939. My mothers agreement no: BD6N926D. as this matter has not been resolved since she first contacted you 12.04.16. I hope you will sort this out, because my 82 year old Mother is at her wits end.

TEAM KNOWHOW | | VERIFIED

Shocked to hear of this Angela. Please pass on my apologies to your mother for the level of service that has occurred on this scenario. I have taken a look into this for you and now submitted a write off request for the product. This has been added to the above ref number - ian

Angela Ward | | VERIFIED

When can she expect her write off payment & also she needs reimbursing for the insurance she had paid pro rata.

TEAM KNOWHOW | | VERIFIED

Hi Angela, she'll be getting a letter in the next few days with the voucher code and details on getting a replacement unit. Any pro-rata refund will be on part of the voucher to put towards a new agreement. Thanks, Rach

Angela Ward | | VERIFIED

Hi, spoke with my Mother today and she has received no correspondence from you? It ha snow been a week since you informed me she would receive letter and voucher code.

TEAM KNOWHOW | | VERIFIED

Hi Angela, my apologies for that. It was generated on 4th July so would have been sent on 5th. If she can call us (0344 561 1234) we can go through security with her and give her the code over the phone. Or she can take some ID into store and they can call for it then she can use it to get a new item. Thanks, Rach

Angela Ward | | VERIFIED

Many thanks for your prompt response, I will speak with my mother after I've finished my nights. Kind regards Angie

TEAM KNOWHOW | | VERIFIED

You're welcome Angie, any problems kindly let me know - Shaun

Angela Ward | | VERIFIED

Great news Shaun, Mum received voucher today. Many thanks Angie

TEAM KNOWHOW | | VERIFIED

That's great news Angela, thank you for the update and if you need anything further just get back in touch - Nino
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