Currys PC World

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paul's complaint against Currys PC World

paul leavens

21/03/2017

[RESOLVED] - Not told that I was agreeing to a product support from ag product support

Complaint against Currys PC World

I purchased a computer last year from currys pc world. I have just started to put together tax returns and noticed a small payment of £5.50 leaving my account titled ag product support every month. This payment is taken as a card payment which I have no paper work for or any agreement of the service being provided. At the time of purchase I did not agree to any product support of any type, as the computer was covered by the manufactures guarantee. I have tried to contact ag product support without success. I feel that I have been conned out of approximately £60, how can I get a refund for something I did not agree too.

  • supporters 0

Currys PC World resolved this complaint

  • Comments (9)

TEAM KNOWHOW | | VERIFIED

Hi Paul. Sorry to hear it appears an agreement has been set up without your knowledge. For us to look into this, would you be able to email us directly at [email protected], with the full name and address which the agreement relates too, and I will be happy to review this. Many thanks, David

paul leavens | | VERIFIED

Hi David, Thank you for your speedy reply my address and name :- Mr Paul Leavens, 9 Fairfield rise, Petworth, West Sussex gu28 0sg , look forward to hearing from you

TEAM KNOWHOW | | VERIFIED

Hi Paul. Sorry to hear it appears an agreement has been set up without your knowledge. For us to look into this, would you be able to email us directly at [email protected], with the full name and address which the agreement relates too, and I will be happy to review this. Many thanks, David

TEAM KNOWHOW | | VERIFIED

Hi Paul. Please ignore the immediate response, something seems to have gone wrong, but I will look into this, and get back to you. Many thanks, David

TEAM KNOWHOW | | VERIFIED

Hi Paul. Thank you for the information. I have found the agreement, and we will investigate this with the branch. However, I am happy to have a cheque raised for the £66.00 to be sent to the address on the agreement, as a gesture for the events. Would this be acceptable? Many thanks, David

paul leavens | | VERIFIED

Hi David, many thanks for your offer, it would be greatly appreciated , i will much happier to continue shopping at pcworld in the future. My address is 9 fairfield rise , petworth, west sussex, gu28 0sg. Kind regards Paul

TEAM KNOWHOW | | VERIFIED

Hi Paul - thanks for getting back to us. I can confirm a cheque has been dispatched to your address for the sum of £66.00. If there's anything else we can assist you with, please let us know. Thanks - Emily.

paul leavens | | VERIFIED

Hi Emily, Thank you for your response to my complaint. I received the cheque this morning and I am most grateful. I feel that I will be happy to use PCworld in the future with confidence that if there is a problem it will be sorted out, Regards Paul.

paul leavens | | VERIFIED

PC world dealt with the matter very professionally
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