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Dmitry's complaint against Currys PC World
[RESPONDED] One to avoid for sure
Complaint against Currys PC World
Ordered a fridge. All looked good, agreed to wait for a delivery distant in time, to make sure they plan and prepare. On the day, sent us a delivery reminder with tracking number. We've been waiting for them wasting our weekend time and at midnight, the tracking stopped saying driver is delivering number 24, you are number 32 in the waiting list. Next morning a message, "we attempted to deliver but you weren't there. Call us to rearrange the delivery". Calling, going through hoops with the automated voice system, then waiting for someone to answer. In 25-30 minutes of waiting along with annoying music and the most disgusting voice advising that they "are sorry", they hang up on you. Currys PC world are a scam using their almost monopolistic electronics retailer position on the British market and who has no, even elementary idea about the basics of a good customer service. Liars and time wasters. We already had terrible experience with their low quality laptops and appalling after sales care, but hey, thank you for the remainder. This time the lesson learnt for sure.
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