Currys PC World

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James's complaint against Currys PC World

James Gibbons

30/08/2017

[LAPSED] Order cancelled twice.

Complaint against Currys PC World

My wife ordered a indesit washing machine online and paid with a credit card, given delivery date then 6 hours later order cancelled out of stock, don't you know amount of stock you have, got another email a few days later telling her the item was waiting for her if she wanted to reorder which she did again order cancelled after getting a delivery date, she called the number given but they would not tell her for what reason it was cancelled this time. I then when online and order the washing machine using my credit card again given a delivery date and yes 2days later this order was also cancelled, I called then to be told it was a problem with my card, I called my card company who told me there was nothing wrong with my call and Currys pc world had not even put through my order with them and it would have been accepted by them. Could the cancellations be because they have put the price back up to £290 will be a long time before we us this company again

  • supporters 0

Lapsed. James has not responded in 90 days

  • Comments (1)

TEAM KNOWHOW | | VERIFIED

Hi James, Im sorry to hear the orders were cancelled. So I can look into this, please email [email protected] with your full address and order numbers, and put ref spk368 in the subject bar. Thanks, Rach
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