Currys PC World

4.00 stars

2646 Reviews

GBP silhouette

SAVE ON YOUR INSURANCE

Sam's complaint against Currys PC World

Sam Mawby

28/09/2018

[LAPSED] Order not honoured

Complaint against Currys PC World

My order (CUR1855406154) for a large product was placed online on the 14th September 2018 with a fixed delivery date agreed of the 27th September 2018 (full day window for delivery). I waited for the item all day as I had received no additional correspondence. I chased up with customer service the following day (today) and have been told that there was a failure in there process and that the item was not available. My payment has been in their account for over 2 weeks and the order without my agreement was cancelled during the conversation and I'm told to expect a refund in another weeks' time (three weeks of having my money and not be in a position to deliver the item I ordered). My situation was dismissed by customer service staff and a half-hearted apology and poor compensation offered. I could not get the details of this or the conversation conclusions in writing and was only given a couple of names. I asked about 20 times for the issue to be escalated to someone who could deal with the problem but this was refused and I was not allowed to speak to another member of staff or manager. I have wasted a further 1.5 hours approximately on phone calls alone trying to resolve the issue. Case number CC3799985 has been setup for me and I have said I want to issue a complaint but not helped to do this by customer service.

  • supporters 0

Lapsed. Sam has not responded in 90 days

  • Comments (5)

TEAM KNOWHOW | | VERIFIED

Hi Sam, I am very sorry to hear of the poor service that you have received. So that we can look into this for you can you please email us at [email protected] quoting the reference SPK180753. In your email can you please provide a copy of your complaint along with your full name and address? Thanks - Chloe

Sam Mawby | | VERIFIED

Hi Chloe, I have now sent the email as requested by you above. I have asked for a full investigation and response within 5 working days. If I do not receive this within the timescale or to my satisfaction I shall look into trading standards and follow up on actions myself. If you provide a fair/fast resolution I shall reply to that affect whilst I shall obviously also report the reverse. Sam

TEAM KNOWHOW | | VERIFIED

Thank you for emailing us. We hope to get this resolved as soon as possible for you. Your email should be picked up soon. Thanks - Chloe

Sam Mawby | | VERIFIED

Hi Chloe, I have received a completely unacceptable response and shall need to continue to address the issues of Breach of Contract, and costs (calls, time waiting for delivery) elsewhere unless I receive a satisfactory reply within the 5 days. Latest response from KnowHow is no better than the original phone calls just arrived a little quicker at 'we don't give a damn'. Ball in your court! Sam

TEAM KNOWHOW | | VERIFIED

Hi Sam. I am sorry to hear that you are unhappy with the response received. I have had chance to review the issue, and although I appreciate this is not the desired response, I do feel the response offered is fair for the events ~ David
400 characters

2,645 other reviews of Currys PC World


loader