Currys PC World

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Richard's complaint against Currys PC World

Richard Darville

05/12/2016

[RESPONDED] Order of a American fridge freezer

Complaint against Currys PC World

HI I tried to order a freezer when discounted to be told out if stock and to be discontinued so couldn't order it. A week later back n stock at full price?.I rung customer service to complain and I would like someone to listen to the conversation as they are recorded disgraceful he actually ended the call unbelievable. That week I actually spent £1200 at currys i will never spend another penny Regards Richard

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Currys PC World has responded

  • Comments (2)

Richard Darville | | VERIFIED

Hi marcus thanks for your reply.unfortunately you don't answer my complaint. Why could I not pay and wait for it to come in stock at the discounted price.?I believe that when you have sold so many at that price you stop people for ordering it because it's discontinued as I was told .also havlistened tthe telephone conversation disgraceful.who can I email to make a formal complaint as your address

TEAM KNOWHOW | | VERIFIED

Hi Richard, I'm sorry this freezer was out of stock over the period of our recent promotions. Sadly stock and prices can change on a daily basis as a result of demand and market conditions. My apologies for any disappointment caused. Marcus.
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