Currys PC World

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David's complaint against Currys PC World

David Forrest

01/11/2017

[LAPSED] Ordered a Samsung QE49Q7CAM with free samsung UBDM9000

Complaint against Currys PC World

TV arrived minus the free BDM 9000 dvd player with two free DVDs Contacted curry help line to find out why 24 Oct 17 - used the email contact details provided by Team Know how - usual response that will bet in touch soon - reference CUR1746586545. Still no contact so emailed again on the 27th Oct 17 - usual response that we are looking at this and we will be in touch. I provided my telephone number because they had promised quick contact. Subsequent request for product and service reviews resulted in negative response from me - no answer. Rang the service and after 45 minutes of waiting got to speak to someone who after a prolonged wait cam back and said that because this was an item promised on delivery and had not turned up I needed to speak to another department. Back to the dreaded waiting time on the phone continually being battered by the voice telling me that my call was important and would be answered as soon as someone became available. After some time it was answered by Margaret who took all the information that I had already provided. She then went away to investigate and cam back to say that this was regrettable. She recognised that we had not received the item as promised. However, she needed to forward this on to be actioned and I would hear soon. It is now the 1st November and still no response!!! All I want to know is when I am getting the promised DVD player and discs?

  • supporters 0

Lapsed. David has not responded in 90 days

  • Comments (3)

TEAM KNOWHOW | | VERIFIED

Hi David, Im sorry you've not received the player and DVDs. Looking at the order, I cant see that the bundle was added at the time of ordering which is why it wasn't sent. My colleague requested it be sent manually but we're waiting for stock to arrive in the next few weeks. Thanks, Rach

David Forrest | | VERIFIED

Thank you Rach, I look forward to receiving the DVD player. Hopefully sooner rather than later. Thank you for your help and assistance.

TEAM KNOWHOW | | VERIFIED

:)
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