Currys PC World

4.00 stars

2628 Reviews

GBP silhouette

SAVE ON YOUR INSURANCE

Roopal's complaint against Currys PC World

Roopal Vora

02/04/2017

[RESPONDED] Overcharged on Support Agreement

Complaint against Currys PC World

bought a laptop from Currys in May 2014. (I still have the original receipt). A support agreement was also taken out with Knowhow for a period of one year, incase of any issues with the laptop. I was advised by your Sales advisor to take this out. In April 2015, I called Knowhow and asked them to cancel this agreement as the one year was coming up. They confirmed that this had been done on their system. Thinking this had been done, I thought nothing further. Going through my bank statements recently, I discovered that for two products (the laptop and a fridge freezer), I am being incorrectly charged by Currys. For the fridge freezer, I was being charged twice!!!! This has since been rectified. However I am very angry about the laptop charge which should have been cancelled was only done so on 25th March 2017. I have overpaid by £195.50. Which is equivalent to 50% of a cost of a new laptop! Thanks Roopal

  • supporters 0

Currys PC World has responded

  • Comments (5)

TEAM KNOWHOW | | VERIFIED

Hi Roopal, Im sorry to hear there's been an issue with your agreements. For me to look into this, please email your full address, make of items and agreement numbers to [email protected] with ref SPK007 in the subject bar. Thanks, Rach

Roopal Vora | | VERIFIED

Hello I will do this straight away. Thank you for replying back to me so promptly.

TEAM KNOWHOW | | VERIFIED

Thank you Roopal, I'll reply to your email shortly. Thanks, Rach

Roopal Vora | | VERIFIED

thank you.

TEAM KNOWHOW | | VERIFIED

You're welcome. Thanks, Rach
400 characters

2,627 other reviews of Currys PC World


loader