Currys PC World

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julie's complaint against Currys PC World

julie perry

16/11/2015

[LAPSED] paid fifteen pounds for del and recycling of cooker and packaging

Complaint against Currys PC World

cooker was del today old cooker removed after twice telling del drivers and it being on del sheet old cooker tasken away del drivers left and closed door on way out i thought hang on a min they are meant to as stated in del note call packaging will be got rid of by currys so i shouted after them was told it is not our job to remove packaging it is for installation pereson to do so i said i am not havin it installed by currys was told again not their job last time i had a washer delivered they left all packaing on pavement and left i have just rung and expalines to agent on phone what has happened was left holding on for 15 mins for him to contact newark dept from where it was del from he did not get back to me absolutly disgusted with service !!!!!!!!!

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Lapsed. julie has not responded in 90 days

  • Comments (1)

TEAM KNOWHOW | | VERIFIED

Hi Julie, Thanks for getting in touch. I am sorry our delivery crew failed to unpack and remove the packaging from your new cooker. As this is certainly part of the service, I would like to extend my apologies for this not being carried out. Can you kindly provide your full address and 10 digit delivery reference so I can make sure this is fed back to the crew's management team? Also I am happy to arrange for the collection of the packaging if this is still with you? Thanks, Marcus.
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