Currys PC World

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Sarah's complaint against Currys PC World

Sarah Goodchild

22/10/2016

[LAPSED] Payment for Product Support AG being charged to credit card when I have not given my consent

Complaint against Currys PC World

On viewing my credit card account, I have noticed yet again that Product Support AG have started taking £3.00 a month from my credit card. I have not agreed for this to happen and at no time have I been informed what this is for. How do I go about cancelling the payment for whatever it is for? I am not happy as this is the second time this has happened to me when I have purchased a product from a Currys PC store

  • supporters 0

Lapsed. Sarah has not responded in 90 days

  • Comments (3)

TEAM KNOWHOW | | VERIFIED

Hi Sarah, I note your request to cancel a Support Agreement. So I can locate the agreement and process your request, can you please provide your full address including postcode? Thanks, Carrie.

Sarah Goodchild | | VERIFIED

15 Trafford Road Fair Oak Eastleigh SO50 7LB

TEAM KNOWHOW | | VERIFIED

Hello, Thanks for that. I have checked your account and can see only one free 5 year warranty on a Samsung product. Everything else is cancelled Sarah. Thanks, Ollie.
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