Currys PC World

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Chloe's complaint against Currys PC World

Chloe Sullivan

13/10/2017

[LAPSED] Payment without knowledge

Complaint against Currys PC World

So I had a look at my bank statement today and noticed that a £30.00 payment was taken out for the knowhow cloud storage. I have not used this since I brought my laptop over a year ago because it doesn’t connect and therefore does not work on my laptop. I didn’t even get any notice that this payment was being taken from my account. I think that he knowhow cloud storage is not a necessary item to get for any computer/laptop. I am annoyed by this extra payment because i am essentially paying for a pointless feature that I won’t use anyway. Is there anything you can do I.e: refund and close the account. Thanks.

  • supporters 0

Lapsed. Chloe has not responded in 90 days

  • Comments (1)

TEAM KNOWHOW | | VERIFIED

Hi Chloe, I'm sorry to hear you have been charged for an unwanted payment, my apologies. Please contact our Cloud Team on 0800 012 1909. They will be able to resolve this further for you. Thanks. Ahmed
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