Currys PC World

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Gabor's complaint against Currys PC World

Gabor Szuromi

10/04/2019

[RESPONDED] Poor service

Complaint against Currys PC World

Poor poor poor!! Ordered online a fridge freezer, did not turn up when it supposed to be delivered. I called customer service, they said there computer system crashed, therefore they can't check my order status. That`s ok, I get that, technical problems happen. 6 hours later called them again, they said due to the system crash, my order will be delayed, but confirmation email will be with me soon. Following day nothing, so called again. 3rd times. Same thing, keep waiting for the email. On the day, latest next day I will receive it. Following day still nothing. So called them. Again. 4th times. Bear in mind, customer service calls are not free of charge. Customer assistant was not too friendly, said my payment never arrived, it is a pending payment, need to call my bank. I tried to explain, the money has been deducted from my account, but she was keep saying - not in a friendly way - payments never arrived. Ok, called the bank, obviously payment has been gone. So. Called customer service. Again. 5th times. (Average 15 minutes waiting). Guy on the phone, straight said, his colleague was wrong, they received the amount, so they will give me the refund. I said all I want is my order. Sorry, we can't do that,.was the answer.😡 Refund, which means 3-5 working days and than order it again. But just in case when I order call sales department to double check!!! they actually have it. ??? What kind of service is that?? Customers need to follow up on them?? And still no fridge freezer. It is just poor. AVOID CURRYS AT ALL COSTS LADIES AND GENTLEMEN.

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Currys PC World has responded

  • Comments (1)

TEAM KNOWHOW | | VERIFIED

Hi Gabor. I am sorry to hear of the issues with your order and apologise that you did not receive your delivery. Can you please email a copy of your post, including your full address and contact number to [email protected]? Please quote reference SPK180844 in the subject of your email. Thanks. Carrie.
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