Currys PC World

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francesco's complaint against Currys PC World

francesco paccione

02/03/2017

[LAPSED] Prodoct support AG 0844 800 6080

Complaint against Currys PC World

Hello there, in the black Friday I bought a Camera and without sign any Agreement for "prodoct support",I pay 3 pound every Month... I just noticed and is not really nice, could you stop it please?

  • supporters 0

Lapsed. francesco has not responded in 90 days

  • Comments (10)

TEAM KNOWHOW | | VERIFIED

Hi francesco, if you could private message your full address and debit reference, I can help cancel this for you. - Lloyd

francesco paccione | | VERIFIED

User Responded via private message

TEAM KNOWHOW | | VERIFIED

Could you please provide your post code as well Francesco. - Leanne C

francesco paccione | | VERIFIED

User Responded via private message

TEAM KNOWHOW | | VERIFIED

Hi Francesco, thank you for the requested info. I have cancelled your agreement, however, we wouldn't refund any monies on this occasion. At the point of sale you would have singed to have this debited from your account. As an offer you are given the first month free it is then your responsibility to cancel if you no longer require this. - Leanne C

TEAM KNOWHOW | | VERIFIED

Hi Francesco, thank you for the requested info. I have cancelled your agreement, however, we wouldn't refund any monies on this occasion. At the point of sale you would have singed to have this debited from your account. As an offer you are given the first month free it is then your responsibility to cancel if you no longer require this. - Leanne C

francesco paccione | | VERIFIED

Perfect thank you, look is fine I don't need to be refound of 9 pounds, I will not die... but I'm really disappointed about a big company like curry pc that does this stuff, maybe they let me sign but for sure nobody spoke about any offeranyway you are losing customers, maybe you finally stole me 9 pounds but for sure I will not buy anything else from there, is not an accettable actitude, bye bye.

francesco paccione | | VERIFIED

Perfect thank you, look is fine I don't need to be refound of 9 pounds, I will not die... but I'm really disappointed about a big company like curry pc that does this stuff, maybe they let me sign but for sure nobody spoke about any offeranyway you are losing customers, maybe you finally stole me 9 pounds but for sure I will not buy anything else from there, is not an accettable actitude, bye bye.

francesco paccione | | VERIFIED

Bye the way the guy just said "ok I will let you pay less". I have to say thank you to this website at least the people can understand what's appening...

TEAM KNOWHOW | | VERIFIED

Hi Francesco - thanks for getting back to us. I'm really sorry for any disappointment caused. This has been fed back to the store's management team, however as my colleague advised as a mandate would have been approved at the point of sale, it's the responsibility of the customer to cancel any unwanted agreements. Thanks - Emily.
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