Currys PC World

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Katharine's complaint against Currys PC World

Katharine Hopcraft

10/07/2016

[RESPONDED] Product support - Money coming out each month- What for?

Complaint against Currys PC World

When reviewing my accounts this month I have noticed two transactions from AG Product support coming out a total of £10. I have no idea what it is for and am unable to do anything with it as it is through my debit card! Not happy.

  • supporters 0

Currys PC World has responded

  • Comments (3)

KNOWHOW TOHELP | | VERIFIED

Hi, Thanks for getting in touch. I am sorry to read that you have located an unwanted payment on your statement. If you can kindly provide your full name and address I will be happy to investigate further for you. If you can also include the make and model of a purchase you may have made from us around this timeframe, this would be helpful. Thanks in advance, Marcus

Katharine Hopcraft | | VERIFIED

User Responded via private message

KNOWHOW TOHELP | | VERIFIED

Thanks for the extra info Katharine. I can see that the iPad does have our product support cover at £5 per month. This covers the machine for accidental damage and hardware repairs. Given this is such a recent purchase I can cancel and refund the payment taken if you so wish? Under your details I have also identified cover on a Beko fridge, Belling cooker and Panasonic tv at £4, £7.50 and £5.50 per month respectively. Please let me know if you wish for these to also be cancelled or continued.
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