Currys PC World

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Nuala's complaint against Currys PC World

Nuala Doyle

14/08/2017

[RESPONDED] Product Support cancellation

Complaint against Currys PC World

Hello, I have been trying to cancel or find out how to cancel a payment which is being taken out by Currys PC World and is labelled on my account as Product support. This was taken out when I bought a laptop in January 2014 and I have never once used or needed the support. In addition to this, the support was initially for 12 months. I have emailed customer services- with no response, I have tried to also cancel it on many attempts and searches on the website. I cant cancel the payment with my bank as it is not a direct debit. Another problem is the store i bought the laptop in has since closed and relocated. Can you help? can this be cancelled in another store or online?

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Currys PC World has responded

  • Comments (1)

KNOWHOW TOHELP | | VERIFIED

Hi Nuala, I was I was concerned to learn of this for me to look in to this further please can you email me at [email protected] and please quote spk334 with the following information surname first line of your address and post code the amount that is coming out of your account and a copy of your original post. Thanks Amie
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