Currys PC World

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Arnaud's complaint against Currys PC World

Arnaud Vuadens

20/04/2017

[RESPONDED] Product support AG - 0844 800 6080

Complaint against Currys PC World

Hello, I noticed on my online banking statement that I have been charged £9.50 for something I never asked for and I had no idea I would be charged for. I did some online search to find out what exactly the charge was, which lead me to a number of complaints with the same listing on your website. I purchased a HP laptop a few years ago from Currys PC World but opted out off all additional add-ons and charges such as Mcafee Internet Security and Virus protection and any additional warranty. My complaint relates to having money unknowingly taken from my account every month with no exact reason of why and who has taken it. I would therefore like an explanation as to why I was charged a monthly fee, what this charge was for exactly, a full refund of any charges that have been taken out of my account without my knowledge and a confirmation email or letter that states I will no longer be charged without my prior consent. In future it would be wise to have your sale assistants explain properly to customers about potential fees Currys PC World will take from there bank account after they have bought their item. Kind regards, Arnaud

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KNOWHOW TOHELP | | VERIFIED

Hi Arnaud, I’m really sorry to hear that you been charged for an unwanted payment. So I can investigate and help further, please email me your full name, address, postcode, contact number to [email protected] and put ref SPK058 in the subject bar. Thanks. Ahmed
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